Mission - FAQ

In this article, we will cover:

• What is a Mission, and how does it work?
• How do I accept a Mission?
• What happens if I decline a Mission?
• I saw a new Mission launched, but I didn't get an offer. Why is that?
• Why didn't I qualify?
• Can Missions fill up?
• Can I be on more than one Mission at a time?
• I just accepted a new Mission, now what?

What is a Mission, and how does it work?

1. Qualify to Try Products and Services (for free!)

Members qualify for Missions, and depending on the specific mission, you will either receive a product directly, or you may need to purchase a product and be reimbursed upon full completion of the mission. All specific details will be outlined in the Mission guidelines. Missions are designed to match your lifestyle and interests, so you'll receive experiences best suited for you. You only need to accept the Missions that interest you, so feel free to hit ’Decline’ if something doesn't feel like the right fit.

2. Share Your Feedback with Friends, Fellow Members, and the Companies Behind the Products

All community is all about having your voice heard, and we give you the tools to easily share your feedback. That’s how our communities are designed. In today's marketplace, brands want and need to know your opinion. Community members provide valuable feedback that collectively helps drive the market.

3. Earn Points and Badges to Improve Your Community Status

We know our members are social trendsetters, and we like to give you more things to talk about. For everything you do on your Mission, you will earn points and badges. We reward good sharers with more Missions, so the more you do, the higher your chances of being selected for even more opportunities.

How do I accept a Mission?

Most communities have a welcome mission and/or survey to introduce you to the community. 

Here's an example of what you would see on your dashboard:

It will give you the option to accept or decline it.

Before accepting any new missions, please make sure your profile is up to date, especially if the mission involves receiving a sample, product shipment, or an item you’ve ordered as part of a mission.

What happens if I decline a Mission?

You've qualified for a new Mission, but what happens if you want to decline the offer?

Declining a Mission offer will not affect your standing as a member or your future Mission qualifications. What would affect your status is if you accepted a Mission but did not participate.

You don't need to accept every Mission you qualify for. We only want members on a Mission if they truly want to try that product and share their opinion. If you're not interested in the product this time, let someone else take the spot!

I saw a new Mission launched, but I didn't get an offer. Why is that?

There are a lot of criteria to consider when deciding who to invite to a Mission:

• The type of person the brand wants to reach - based on your profile info and answers to surveys
• The number of products we have available
• Your performance on previous Missions
• If you were previously on a Mission for a competitive product. For example, if you tried Coca-Cola as part of a Mission, you're not going to be offered a Mission for Pepsi

We'd love to have every member on every Mission, but it just doesn't work that way. You can trust that when we have a new Mission that's just right for you, you will hear from us!

Why didn't I qualify?

It's disappointing when you take a survey for a new Mission and find out you did not qualify. To qualify for a Mission, it depends on what type of person the brand wants to reach. There's no right or wrong answer to the questions in these surveys. Just answer as honestly and as best you can to determine whether you're a good fit. 

While you may not be right for one Mission, you could be perfect for another! We always have new Missions coming up at our community, so keep the faith!

Can Missions fill up?

Yes, Missions can fill up quickly, depending on the number of spots available and the popularity of the product. Some Missions could have just a few hundred spots, while others have many thousands, so we're careful about the number of members we invite to a Mission. 

On occasions when Missions fill up very quickly, you could be taking the survey as the Mission fills. This means that when you started the survey, there were spots available, but they all filled up before you made it to the end. If you receive a Mission invite, act fast to avoid disappointment. Your spot is not guaranteed until you accept that Mission!

Can I be on more than one Mission at a time?

Yes! There is no one-Mission-at-a-time rule, and you will be offered the Missions that are relevant to you. While there is no maximum amount of Missions, we do "spread the wealth" so every member has a chance of getting new Missions regularly!