How to leave the community - FAQ - Smiley360

In this article, we will cover:

• Deactivation or Deletion? What's the difference?
• How to deactivate yourself from the Smiley 360 community?
• What information do we collect you in the Smiley360 community?
• How do I access the information you have on me?
• How to be deleted from the Smiley 360 community?

Deactivation or Deletion? What's the difference?

Deactivating Your Account: When you deactivate your account, it's like putting your account on pause. Your account will be inactive, but all your data will be preserved, and you can reactivate it by emailing the email address in the 'contact us' at the bottom of the community page, and one of the team will reactivate it for you. While your account is deactivated, you might still receive emails from us, as we may try to reach out to encourage you to return.
Deleting Your Account: Deleting your account is a permanent action. All your data will be permanently removed, and you will no longer receive any emails or communications from us. Once deleted, your account cannot be recovered.

If you're just taking a break, deactivating might be the better option. But if you’re certain about leaving for good, deleting your account will permanently remove all your information.

How to deactivate yourself from the Smiley 360 community?

You can do this yourself easily.  

1. Click on Hi, [your name]
2. Click on My account
3. Click on the tab Personal Info
4. Click on the option EMAIL & PASSWORD
5. At the bottom of the screen, underneath "SAVE CHANGES", you will find Click here to deactivate your account link
6. Click this, and it will give you a popup window with a Why are you leaving questionnaire.
7. Pick one of the options and click "Deactivate Your Account".
8. You will be signed out.  If you try to sign in, it will say the following error message: This account has been deactivated. Please contact us if you wish to reactivate it. Please click on the contact us button at the bottom of this community to reach out to the team to reactivate the account.

What information do we collect on you in the Smiley360 community?

Data we collect:

• First and Last Name 
• Email Address
• Date of Birth
• I.P. Address
• Quantity of posts made within the community and a copy of any content, photos, or images you shared via the community sharing tools

Optional Information you may have shared with us:

1. Mailing address to receive samples and branded products 
2. Race, Marital Status, Age of Children, Household Income
3. Social Media Connections and Handles (we cannot post on your behalf) 
4. Answers to any survey responses 
5. Responses to polls
6. Quick offers you may have shared 
7. Points and badges earned from activities you participated in
8. Discussion comments, likes to comments, and images shared in the discussion forum 

How do I access the information you have on me?

Due to data protection laws that vary based on your location, the process for access to your information differs from deactivation. To request access to the information we have on you, please email the community team at [e-mail]. If when you click the email link, it doesn't do anything, copy and paste this email address in a new email with the Subject: Access My Information.  Please make sure that you use the signed up email to send this request as we are unable to process emails from other email addresses due to security. 

How to be deleted from the Smiley 360 community?

Due to data protection laws that vary based on your location, the process for account deletion differs from deactivation. To request deletion, please email the community team at [e-mail]. If clicking the email link does not work, please copy and paste this email address into a new message and use the subject line: "Delete me from the Community."  In your email, include a brief reason for leaving, and the team will process your request. Please make sure that you use the signed up email to send this request as we are unable to process emails from other email addresses due to security.  

If you ever wish to return, we'd be happy to welcome you back. Simply sign up again for the community.

If you have anymore questions about the deactivation or deletion process, please reach out to one of the team at [e-mail]